Job Completion Survey
We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.
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John R
Albany, NY  Oct 1st, 2021 |
Great workers, they were more than happy to explain the total process and what they find as job done. Happy to have a well done job to fix our house as builders don’t care. |
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Joanne Martinez
Clifton Park, NY Sep 21st, 2021 |
From start to finish, the staff at Kinetic Basement made the process of purchasing and installation of a sump pump system seamless and painless. They were available for weekend appointments and ensured we understood how all equipment worked. This system is superior to those offered by other companies. Greg and Nicole were very pleasant to work with and the time they each spent with us was much appreciated. All staff we met were professional and knowledgeable. They left the basement in pristine condition and did an excellent job in the yard where they dug to install the drainage system. Overall, we are extremely pleased with their services and the peace of mind it provides. |
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Hal O
Scotia, NY May 10th, 2021 |
We purchased our house about 8 years ago. It had been empty for two years prior to our purchase. Fortunately the basement was empty and the floor was dry however there was a musty smell. There was no sump pump but the walls were dry. I connected with Kinetic Basement Solutions and they came over to inspect the basement. Kinetic Basement found that since the house was empty for two years, the gutter system was in disrepair and water was up next to the house when it rained. They found that the water had leached into the cinder block foundation and was leaking into the basement's french drain. They dug up the inside perimeter of the basement and replaced the french drain with a drainage system that connected to a sump pump that they installed. In addition they installed a moisture barrier on the walls of the basement and moved the gutter discharge away from the house. They also replaced the old basement windows with new double pane windows. RESULT'S They doubled the living space of our house because now the basement has no smell and is maintained at a lower humidity to prevent mold and mildew. Kinetic Basement has the DO IT RIGHT THE FIRST TIME attitude and is focused on CUSTOMER SATISFACTION! |
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Sarah A
East Greenbush, NY Mar 17th, 2021 |
The Kinetic team were a joy to work with. The team answered all questions and completed the project, with additional services, in the expected time frame. This included cleaning the entire basement. The office reached out and scheduled the additional services/providers required to complete the job. The finished basement looks great and we look forward to a water free basement. A special thank you goes out to the office staff who went above and beyond to keep us in the loop regarding the project. You would be hard pressed to find better customer service. Looking forward to their visit in the spring to complete another job!!! |
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david m
Middle Grove, NY Mar 15th, 2021 |
Attempts to repair a basement conduit pipe leak by two other vendors failed. Kinetic did the job under budget, neatly, and to date has completely held up. I would recommend them to anyone. |
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Lisa R
Troy, Ny Mar 10th, 2021 |
This company was an absolute delight to work with. The phone correspondence with Nicole was absolutely exceptional. The absolute best customer service I've experienced. Greg came that very Friday evening, was very thorough in assessing our area of concern, and booked his team for repair of our crack in the foundation, that following Monday. The gentlemen that worked here on the repair were polite, respectful, courteous, organized, consistent. They cleaned up during and after work, and they explained everything before, during, then after the repair process. The product I received has a 25 year warranty and the work itself was very cost effective compared to other companies in the capital district. This company is VERY attentive to it's customers and their needs. I recommend Kinetic Basement Solutions to ALL who are in need. |
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Daniel P.
Albany, NY Feb 28th, 2021 |
Everyone I had contact with was professional, courteous and knowledgeable. I am impressed with the work completed and would recommend you guys to everyone I know. Kudos! |
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mark turnowski
New York, NY Feb 27th, 2021 |
I am extremely happy with both the service and completion of the work done by Greg and his crew. I had a very complicated sump pump job that required a number of visits for the job to be completed 100%.They were timely with their appointments, kept the basement very clean .and completed the job to my satisfaction. I would highly recommend the company. |
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Steve K
Schoharie, NY Jan 9th, 2021 |
Work was completed very quickly without any mess left behind |
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Carol W.
Latham, NY Dec 30th, 2020 |
Greg's initial response was very timely and his information was very clear and helpful regarding the sump pump. Greg's team was very hard-working,efficient and courteous. They stayed on the job until it was finished. At that time, they did a superb clean-up. I highly recommend this company. |
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Bob Matthews
Schenectady, NY Dec 29th, 2020 |
Imagine my surprise on Christmas day when, after 2 days of warm weather melting off 30” of fresh snow, discovering my sump pump wasn’t working! Visions of bailing water through the holiday weekend danced through my head. Sent an email to Kinetic Basement, fully expecting a Monday am response. But then, Christmas turned jolly again, when Kinetic called me Christmas night (!). What other business does THAT? The next day (Saturday), their tech replaced my pump and upgraded my Kinetic-installed French drain system (added 2nd backup pump and battery backup). Far exceeded my holiday weekend expectation! Kinetic has the best customer service!! |
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Christopher P.
Latham, NY Dec 17th, 2020 |
The crew from Kinetic did an amazing job. They were professional, courteous, & were overall great. The job results were amazing, look so clean & awesome! |
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Elise M
Troy, NY Dec 14th, 2020 |
Overall great service. Was able schedule the service and have it completed much faster than expected. It’s been a few months and the work still looks great. |
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David S
Delmar, NY Dec 12th, 2020 |
Very pleased with the work as well as explanations of the carbon strapping process and its benefits. Recommend. |
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Patrice D
Loudonville, NY Sep 21st, 2020 |
If there can be anything good about finding out that you have major foundation issues just as you list your house to sell, it would certainly be meeting up with the folks at Kinetic Basement Solutions. While we were pretty traumatized by having to deal with this issue at a very inconvenient time, we knew we were in good hands after meeting with Greg. He outlined a number of options with varying costs that we could consider to remedy our issues. He is very knowledgeable and helpful, and every one of his employees who came to our house was the same way. They were hard-working, neat, pleasant and punctual. We always felt comfortable having them working in our house and confident that they were doing a great job. Another wonderful aspect of this company is Nicole, who makes all the arrangements. She called or texted every day to let us know when the guys were coming to the house, which made it very convenient. Her friendly and helpful personality made a stressful situation much easier. Did I mention that they were able to fast track our project so we could get it on the market more quickly? It was a true pleasure to deal with such professionals! |
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Elise Martin
Posted on 
Jun 10th, 2020 |
Positive: Professionalism, Punctuality, Quality, Responsiveness Great experience from start to finish. We used them for a quote on basement work needed while we were purchasing our home. Several months later we scheduled them to come back and do the work. Very transparent pricing and they explained all the steps of the repair. They have a kind and responsive office staff who helped schedule and process payments. I feel secure knowing that there is a 25 year warranty included with the work. |
Jp Jlp
 Posted on
Mar 18th, 2020 |
Greg and the guys did a good job. My system was installed in 2013 and still going. No water issues at all. I do need to get in touch with them for a maintenance call so i can comment back on that but this will be the first time in doing so. Overall, go for it. It’s definitely worth the money. Thanks guys. |
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Adam Ofer
Posted on
Feb 7th, 2020 |
Did a nice job on a difficult basement project for a reasonable price. Basement is now dry and when we had a problem with a dehumidifier they made it back and replaced it under warrantee, double-checked all pumps and made sure things were perfect. |
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Judith LeComb
Posted on
Aug 7th, 2019 |
Greg and his employees did an excellent job of installing window wells, removing 6 overgrown shrubs, landscaping, planting, and reseeding lawn. Also, a drain was installed underground to prevent seepage into foundation. Each visit resulted in superb cleanup. Very experienced and conscientious company. Before and after pictures. |
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Mike Sears
Posted on
Jul 11th, 2019 |
Owners are honest guys who really care about their customers. I had a chance to meet the owners on several occasions. I found them to be committed to the health of the home and solving basement issues permanently. Great guys who have deep seeded roots in their community. Hire these guys, you can’t go wrong and you’ll be glad you did! |
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Carmen Torre
Posted on
Jun 23rd, 2019 |
Goes above and beyond to make your basement better than the rest 👍 |
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Nick DeCelle
Posted on
Jun 11th, 2019 |
Copied and pasted from original review on Kinetic's homepage: Greg and his team have done two separate projects for me in the past year and a half. Both times they were EXTREMELY conscious of their cleanliness and professionalism when it came to the care of our home. I've worked with other companies before with various projects done in a few different houses and by far Kinetic is the best. The scope of work was explained fully, with multiple different options depending on our goals, and communication was open throughout the process. Even when the timetables shifted due to weather or personnel shortages I was kept in the loop daily as to what work would be completed for that day and when we could expect the project to wrap. I had 2 sump pumps, french drain, vapor barrier, egress window, exterior regrading, and a dehumidifier installed and each day the house was clean as a whistle when the crew left. I would recommend Kinetic to anyone looking to have work done. |
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Kevin Fulston
Posted on
May 7th, 2019 |
I recently had some water issues in my basement, Greg and his crew did a fantastic job not only solving the problem but getting the work done in a timely manor. Kinetic basement was very professional and not pushy at all, which was a huge relief. Pricing was fair and the work completed was done extremely well. If you have any water issue’s please don’t waste your time calling anyone else. -Kevin F. |
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Nick D
Albany, NY Sep 7th, 2018 |
Greg and his team have done two separate projects for me in the past year and a half. Both times they were EXTREMELY conscious of their cleanliness and professionalism when it came to the care of our home. I've worked with other companies before with various projects done in a few different houses and by far Kinetic is the best. The scope of work was explained fully, with multiple different options depending on our goals, and communication was open throughout the process. Even when the timetables shifted due to weather or personnel shortages I was kept in the loop daily as to what work would be completed for that day and when we could expect the project to wrap. I had 2 sump pumps, french drain, vapor barrier, egress window, exterior regrading, and a dehumidifier installed and each day the house was clean as a whistle when the crew left. I would recommend Kinetic to anyone looking to have work done. |
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Perry S
Waterford, NY Apr 21st, 2018 |
Great company to work with. They found the package/system that was best for my basement. I’ve had many compliments after it was done. Many people cannot believe the transformation. I have a dry basement finally!!! And it’s been almost 4 years since the work was done. |
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Kara P
Apr 14th, 2018 |
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Dave Crawford
Posted on
Apr 11th, 2018 |
Amazing job by these guys. By far the best waterproofing product on the market. A closed back system with access ports to flush out the drainage track. A solid experience from start to finish. Keep up the great work! |
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Joanne F
Saratoga Springs, NY Mar 29th, 2018 |
I was extremely satisfied with the people and the work that was done. |
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Jon G
Averill Park, NY Mar 25th, 2018 |
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EDWARD E
Slingerlands, NY Mar 24th, 2018 |
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Barbara R
Clifton Park, NY Mar 22nd, 2018 |
I was very satisfied with Kinetic. They did a awesome job as this was my second time getting my basement dry. Everything was explained in detail and in terms I understood. |
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James M
Mechanicville, NY Mar 20th, 2018 |
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Jeanne P
Duanesburg, NY Mar 20th, 2018 |
Crew was exceptionally professional, asking daily if there were any questions about job, would recommend highly over anyone in NYS. |
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Jack Z
Bolton Landing, NY Mar 19th, 2018 |
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Scott S.
Delmar, NY Mar 19th, 2018 |
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Allan A
Clifton Park,ny12065, NY Mar 19th, 2018 |
The work was done quickly and efficiently. Although we have not experienced anywater problems recently, I believe the system will work as expected. |
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calista c
Mechanicville, NY Mar 16th, 2018 |
Fabulous company, will continue to do business with this wonderful group of experienced people. |
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Eric D
Albany, NY Mar 6th, 2018 |
Jason did a great job of explaining his products and determining what would and would not be useful for the issues I wanted to address. Trustworthy, knowledgeable, friendly, and most important he listens to your concerns & is sure to address them. His estimate was very competitive and the finished work exceeded my expectations. |
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John f
East Greenbush, NY Dec 19th, 2017 |
It’s been 5 years basement is still dry as a bone great job guys |
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Melissa G
Oct 30th, 2017 |
I contacted Kinetic Basement through a referral I was given. The initial meeting with Greg and the way he explained the process gave me the confidence to know I was making the right decision to go with Kinetic. My basement was wet, moldy and had clear water damage over the years. The job itself was pretty major, but still they got the job done in 7 quick working days. They were always on time, thorough and cleaned up any messes that were made along the way. I used to call my basement "The Dungeon" and now, SO much better. The transformation has been like night and day! Thank you very much for everything!! |
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Bill L
Sep 18th, 2017 |
Greg and Jason, I just posted this review on nextdoor.com: We have a VanPatten Executive Ranch built in 1970. At that time, I installed two sump pumps to deal with water issues. Although the pumps and their replacements have worked over the years, there were several issues. First, the sump holes are far from being attractive. Second, the plumbing is a kludge and not up to code. And, there was no backup in case of power failure.I investigated several contractors and decided to go with Kinetic Basement Solutions. This is the best investment I have made in years. Greg and Jason are the co-owners. Greg gave an estimate to replace my two sumps and encapsulate my dirt floored crawlspace. The price was great so I signed a contract. Greg scheduled a start date. Although the start date was delayed, Greg kept me informed of updates. Once the job started he checked in frequently via phone to inform me of schedule changes and work progress. Jason also stopped by often to check progress. The staff worked hard every day and left the basement and garage clean. The crew consisted of a senior guy with two to three helpers. The finished products are outstanding. Each sump has room for two pumps. This is for future room for a backup pump. Each pump has a battery backup. The sumps drain into catch basins in my back yard. The encapsulated crawlspace is clean and bright. Greg is passionate about his product and company. The work was outstanding and the installation team was professional. |
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Tom C
Ballston Spa, NY Aug 24th, 2017 |
They were able to schedule us in on short notice and worked to get the system installed much quicker than other companies. Very professional and courteous staff. |
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Matt M
Jul 24th, 2017 |
We decided on Kinetic Basements because of the system they provided. Any house that needs to a water system in their house should only have the Grate Drain system installed. In addition to a superior product their team was nothing but top notch, they even found our walls bowing andthey were able to quickly add the work to the project to secure the wall. They were courteous and the work was phenomenal, we couldn’t be happier with our new system and our dry basement, which also included a moisture barrier in the basement and in the crawl space (which provides us with a ton of space for storage). Again, I cannot say enough good things, there team even helped remove some furniture from the basement, I would highly recommend them for any basement project! |
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Josh V
Latham, NY Apr 13th, 2017 |
After coming to my wits end in dealing with a flooded basement whenever there was heavy rain or a spring thaw, I decided it was time to obtain quotes from basement contractors to install a perimeter drainage system. Among those I contacted, Kinetic Basement Solutions stood out as being very knowledgeable, extremely professional, and committed to ensuring I had a very positive experience. When it came time to do the work they arrived on time, were extremely neat and made certain the job was done right while explaining every part of the process. I’m happy to say I no longer worry about having a wet basement and wouldn’t hesitate to recommend Kinetic Basement Solutions to anyone who is in a similar situation I once was in. Josh |
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Jason C
Posted on 
Nov 5th, 2016 |
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Greg B
Posted on
May 26th, 2016 |
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Deane P
Stillwater, NY Posted on
Nov 29th, 2013 |
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Joan M
Aug 24th, 2013 |
HI Nicole, My home had a chronic damp and moldy cellar, so I called both Kinetic Basements and their main competition. Jason from KB returned my call quickly, came over and thoroughly explained his solution and the price. We agreed on a date. I have never regretted hiring Kinetic Basements to fix my moisture problem. Their guaranteed solution has worked perfectly for years now and the de-humidifier Jason recommended I buy works great. |
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Christina P
Waterford, NY Posted on
May 5th, 2013 |
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Bob M
Schenectady, NY Nov 22nd, 2012 |
Hi, It's been 5 years since you waterproofed our basement. NOT ONE DROP SINCE. Very pleased! |
